Digital Switchover

Please see our Digital Switchover page for details of the Analogue Switch-Off in April

FREE same or next day delivery - others may charge

Our staff will be please to assist you with information and for help with re-tuning during the changeover period and selecting the right equipment if replacement is necessary. If you are already using Freeview, all that you will have to do is re-tune on the 4th & 14th of April or we can do it for you.

Experience in other regions suggests that manufacturers become overwhelmed and equipment is in short supply near to the deadline so if you do not have Freeview equipment now please consider replacing well in advance. We have a large selection of Panasonic TV which we consider to be the best sets available. They have a FREE 5-year manufacturer's warranty if bought by the end of February.

TV Sets without Freeview & VHS video recorders will no longer be able to record live programmes unless you purchase a Freeview Digital box. An exception is if you use of the cable services rather than receiving your signal through an aerial.

Are you ready for the digital switchover?

We assume that most of our our customers are using the London Crystal Palace transmitter or its local relays.

The Crystal Palace transmitter group, serving Greater London and parts of the Home Counties, will switch to digital in two stages. If you haven’t  yet got digital TV in your home or you have a service like Freeview, BT Vision or Top Up TV, there are two dates you will need to remember and you need to be ready before the first switchover date.

Stage 1: 04 April 2012                       Stage 2: 18 April 2012

Switchover happens in two stages to give people the chance to check their equipment. It is important you are ready by stage one. Anyone with a Freeview service will need to retune their digital TV or box at both switchover stages.

If you live in an area that overlaps with an adjacent TV region or transmitter group, you may be getting your service from a different transmitter that may switch at another time.

To find out when you switch visit the Digital UK postcode checker. http://www.digitaluk.co.uk/postcodechecker/

• Crystal Palace transmitter group - 04 April 2012 (Stage One) and 18 April 2012 (Stage Two)

How do I switch?

There are a number of ways to get digital television and both subscription and non-subscription services are available.

• Convert your TV yourself with a set-top box or digital TV recorder
• Have someone else convert your TV by installing satellite or cable
• Replace your TV with an Integrated Digital TV

Remember to convert every TV set that you want to continue watching before your switchover date. If you decide to get new equipment, look for TV sets, digital boxes and digital TV recorders that carry the ‘digital tick’ logo. It identifies products and services designed to work through switchover.

What channels will I get?

With digital TV, you can enjoy the five traditional TV channels, plus lots more.

All viewers who receive Freeview services will get around 15 channels with most receiving more than 40 channels depending on where they live. To find out which ones you are likely to receive visit the Digital UK postcode checker. If you’d like a greater choice of channels, you should consider a subscription service through satellite or cable and receive up to around 400 channels.

Retuning

Switchover is a two-stage process. If you have, or are planning to get Freeview, BT Vision or Top Up TV, you will need to retune your digital box or TV:

·         At each of the two stages of switchover

·         If you find you have lost any TV channels

Retuning regularly is good practice. This ensures that you keep equipment up to date, and that you have all of the latest channels. If you are not sure how to retune, please visit the Digital UK manual retuning tool, which can be found here. (http://www.digitaluk.co.uk/postcodechecker/manual_retuning) This will allow you to enter your postcode and download manual retune instructions and frequencies for each stage. 

Satellite and cable television does not need to be retuned.

How will recording be affected?

If you currently own a video or analogue DVD recorder, it will continue to record and playback videos or DVDs; however it won’t allow you to watch one channel and record another at the same time.

If you want to continue doing this, consider getting a digital TV recorder with a ‘twin tuner’ that will also convert your TV. The most popular type records directly onto a hard disk, but there are other options, including recorders that record onto DVDs.

Is your TV aerial ready for the digital switchover?

Any roof top aerial in good condition is capable of receiving analogue and digital TV services. You don’t need to have a ‘digital aerial’ for switchover. If you have good analogue reception now it is unlikely you will need to replace your existing aerial. If you think you need to repair or replace your aerial, ask for a recommended installer.

Switchover Help Scheme

If you are eligible, the Switchover Help Scheme will be in touch in plenty of time to ask if you want help. Alternatively, you can contact them on 0800 40 85 900.